Profile
Summary
Reliable professional with over 20 years of IT service delivery and systems background. Demonstrated success managing international programs and projects, bringing products and services to market. Proven success managing global and geographically distributed teams. Able to prioritize tasks to meet deadlines while keeping the big picture in perspective. Solid client-facing expertise with the ability to build trusted customer relationships. Competent financial management awareness. Demonstrated team leadership proficiency. Versatile capacity working strategically or hands-on. Experienced working with Customers in a Pre-Sales (RFP/RFI/SOW) capacity, facilitating Managed Services, and collaborating with Marketing and Engineering. Proficient using Microsoft and Linux operating systems and applications. Website development expertise using WordPress and Divi. Highly regarded digital/document content creation skills.
Contract | Remote | Seasonal | Part-time | Full Time
Top Skills
Project Management
Project Coordination
Digital Content Creation
Website Development
WordPress / Divi
Blog Posts
Technical Writing
Program Management
Consulting, Coaching, Mentoring
Workshop Facilitation
Account Management
Vendor Management
MS Office + Visio
Advanced Excel
Teams
SharePoint
MS Project
Linux Ubuntu Studio
LibreOffice
Newsletters
User Guides
Brochures
Career Overview
(09/2016 – Present) | Owner – Top Notch Computer Services | NH
(09/2019 – 11/2020) | Contract IT PM – Experis | TX
(09/2019 – 11/2020) | Account Manager – SNS | NH
(08/2018 – 10/2019) | IT Admin – Caledonia CCSU | VT
(12/2010 – 11/2016) | TAM Services/PMO – Dell | TX
(04/2003 – 12/2010) | Service Delivery Manager – Dell | TX
(2001 – 2003) | Co-Founder – Cynton Graphics | TX
(1994 – 2001) | PM/SE/Call Center Tech – Compaq | TX
(1992 – 1993) | Network Admin – GE | NY
(1991 – 1992) | Project Coordinator -IBM | NY
High School Hockey Coach
- (2018 – 2020) | Lyndon Institute, VT
- (2002 – 2004) | Westfield/Spring, TX
Education & Training
(1990) | Bachelors MIS | ULowell, MA
PMBOK Framework
Dell PM3 – Project, Program, Portfolio
ITIL / ITSM
Microsoft MCP + I & MCSE
Certified Educational Instructor – By Dell
Business Writing – Professionally Coached
ASE Certified Computer Tech
USA Hockey L4 Certified Coach
IT Experience
Top Notch Computer Services
Littleton, New Hampshire
(09/2016 – Present)
IT Consultant
- Consulting, solutions, projects and contract services
- Quotes, proposals, presentations and contracts
- Plan, develop and maintain WordPress/Divi websites
- Provide hands-on systems support and remote access assistance
Experis / Contract at Dell
(07/2021 – 03/2022)
Facilities IT PM
- Managed cross-functional teams focusing on core network stability
- Coordinated system upgrades and consolidation projects
- Allocated work among team members and provided guidance
- Conducted weekly project team reviews to ensure work is on track
Secured Network Services, SNS
Littleton, New Hampshire
(09/2019 – 11/2020)
Account Manager
- Managed 30-plus local Commercial and Municipal accounts
- Performed IT life-cycle planning, sales and service delivery
- Created customer quotes, proposals, presentations and contracts
CCSU K-12 Schools
Saint Johnsbury, Vermont
(08/2018 – 10/2019)
IT Assistant
- Provided user support on: switches, PCs, Macs and Chromebooks
- Implemented projects to improve network security and IT reliability
- Created “how-to” documents for users to better leverage technology
Dell Technologies – ProSupport
Round Rock, Texas
(05/2004 – 09/2016)
Global Program Manager
(05/2014 – 09/2016)
- Worked with Services Marketing to transform Dell TAM Services
- Set up new global service offers in preparation for EMC merger
- Applied Dell’s PM3 and OLP program management frameworks
- Coordinated portfolio of 11 concurrent international projects
- Trained and mentored project managers in a matrix-structured PMO
Senior Project Manager
(12/2010 – 05/2014)
- Managed TAM service integration into global services solutions
- Collaborated with Marketing and Sales to gather requirements
- Defined project deliverables, set up and managed project plans
Service Delivery Manager
(05/2005 – 12/2010)
- Led a global Service Delivery team of 17 people
- Became Trusted Advisor to customers and Sales team
- Applied the ITSM framework using service team support model
- Guaranteed consistent service delivery in over 100 countries
- Presented onsite business reviews and joined executive briefings
What You Should Know
$1B Service Revenue
Started as a Project Manager, promoted to grow the business Program Manager. Worked in a matrixed PMO integrating Service Delivery offers into new service offers program. Phase 1 launch that I lead attained over $1B in service revenue in less than two years.
$330M Contract Renewal
Built a global service delivery team that helped the Sales team win a $330M 3-year hardware and services contract as a Global Service Delivery Manager on the Exxon account at Dell. This set a standard and was Dell’s first global account with a presence in over 100 countries
Dell ProSupport Flex
Co-Architected ProSupport Flex with Services Marketing. Project Managed two phased launches. Over 100 Fortune 500 companies purchased the services plan within one year of launch.
ASN Business Directory
Created a Business Directory that allows private businesses to set up their profiles. Also has a classifieds section similar to craigslist. Phase 1 is launched adoption rate is increasing. Phase 2 is still a work in progress. Created a User Guide to help users set up accounts and use the site.
Bank Branch Install Efficiency
Project Coordinator at IBM for a Bank Branch Automation project. Helped develop install team process that reduced install time, lowered cost and improved quality. Realized 50% more profit and hit onsite network install quality standard of less than 5% failure rate.
Abbott Plumbing & Heating
Helped build new office. Planned network cabling and terminated cable runs. Set up office network. Installed and configered all PCs. Created custom QuickBooks server solution.
Enterprise IT Consolidation
Took over complex Dell IT site project and managed an IT infrastructure consolidation from five floors down to two floors in eight months, working with facilities teams, cablers, network engineers and 3rd party vendors, on time and under budget.
Website Template Design
Collaboratively built outreach website for The New Hampshire Assembly. The website was highly regarded by people in other states. Built a generic version of the website so other states could efficiently use the content if needed.
Wilco Direct
Cleaned up network cabling. Ran new network cabling. Set up new latop for owner and optimized office and fabrication PCs.
Testimonials
Dell Contract – IT Consolidation Project Manager
It is my pleasure to recommend Chris Meunier project manager over the integration of the work he performed as a PM at Dell in the infrastructure division. As you know, Chris has already successfully managed many server integration projects , and he brought that project in on time, slightly under budget and with no major obstacles.
Chris is highly respected by his colleagues and subordinates and skillfully managed the plethora of personalities involved with his last project. His enthusiastic, optimistic attitude is contagious and serves to motivate and energize his project staff. He is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. Chris is very calm and collected under pressure. He has superb problem-solving skills as well as exceptional team-building skills and does very well with ambiguous situations.
In the course of managing his last project, Chris demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should be used and which was irrelevant and could be discarded. He was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there he assigned the right individuals for each work breakdown structure task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project.
During his previous project manager assignment, he kept all members of the project staff as well as management informed of the progress through every phase. He possesses excellent communication skills, both verbal and written. Chris showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, Chris trusts the team he assembles and they have tremendous faith in him as a fair and effective leader.
I am happy to recommend Chris Meunier to manage any important project and I hope you will seriously consider him for the task.